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County of Brant expanding customer service options for residents

County of BrantCounty of Brant expanding customer service options for residents

The County of Brant is committed to delivering excellent customer service. As such, a number of changes are underway to in-person and online services to better support residents.

The following Customer Service Offices will be permanently closed but a drop box will be available:

  • Community Services Office located at 15 Curtis Ave North, Paris
  • Oakland Customer Service Office located at 3 King Street North
  • Onondaga Customer Service Office located at 734 Hwy 54, Brantford
  • South Dumfries Community Centre located at 7 Gaukel Drive, St. George

To serve you better, customer service will now be provided at local County of Brant Public Library branches, which offer a greater variety of days and times throughout the week including:

Scotland-Oakland Library Branch located at 281 Oakland Road. Hours include:

  • Tuesday, 3:00 pm to 8:00 pm
  • Wednesday,10:00 am to 5:00 pm
  • Thursday, 3:00 pm to 8:00 pm
  • Friday, 12:00 pm to 5:00 pm
  • Saturday, 10:00 am to 2:00 pm

St. George Library Branch located at 78 Main Street North. Hours include:

  • Sunday, 12:00 pm to 4:00 pm (October to April)
  • Tuesday, 10:00 am to 8:00 pm
  • Wednesday, 10:00 am to 8:00 pm
  • Thursday, 10:00 am to 8:00 pm
  • Friday, 10:00 am to 5:00 pm
  • Saturday, 10:00 am to 2:00 pm

Paris and Burford Public Libraries will also offer customer service in the near future. Stay tuned!

The following services may be obtained at the Scotland-Oakland and St. George Public Libraries:

  • Tax payments
  • Dog tags and licensing
  • Photocopies and faxes
  • Accounts receivable invoice payment
  • Freedom of Information initial requests
  • Brant Transit punch cards purchase and pick up

The two (2) main Customer Service Offices located in Burford and Paris offer a greater variety of services.

Burford Customer Service Office, located at 26 Park Avenue, is open Monday to Friday, 8:30 am – 4:30 pm. Services include:

  • Accounts receivable invoice payment
  • Blue boxes and composters purchase and pick up
  • Brant Transit punch cards purchase and pick up
  • Building permits may be submitted but if you’d like to consult Building staff, please visit the Paris office.
  • Bulk Water fob purchase and pick up. The fob can be reloaded and purchased online, but initially must be picked up from the Burford office
  • Calendar pick up (free)
  • Commissioner of Oath is by appointment only
  • Dog license and tag
  • Parking ticket payment
  • Property tax payment and inquiries
  • Public Works permits may be submitted
  • Water testing sample bottles may be picked up. Drop off is on the last Wednesday of the month before 2:00 pm

Paris Customer Service Office, located at 66 Grand River Street North, is open Monday to Friday, 8:30 am – 4:30 pm. Services include:

  • Accounts receivable invoice payments
  • Blue boxes and composters (pre-arrange pick up of a composter at the Paris location)
  • Brant Transit punch cards purchase and pick up
  • Building permits may be submitted and Building staff may be consulted
  • Calendar pick up (free)
  • Commissioner of Oath is by appointment only
  • Dog license and tag
  • Parking ticket payment
  • Property tax payment and inquiries
  • Public Works permits may be submitted
  • “Planner of the Day”. Use the computer in the office to meet with a virtual Planner to ask your planning questions.
  • Water testing sample bottles may be picked up. Drop off water testing samples on the last Wednesday of the month before 2:00 pm at the Burford Customer Service Office

The Brant Sports Complex, located at 944 Powerline Road, Brant, is open from Monday to Sunday, 8:30 am – 8:00 pm and offers the following services:

  • Dog park membership and key
  • Dog license and tag
  • Tennis court membership and key
  • Camp registration and recreation program registration

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